People have different perceptions about what it means to be agile. The reality, however, is that each organization adopts agile at its own pace and to a different extent. There are always questions around agile. Not everything happens at once, and not everything works on the first try. The important thing is to keep your organization's goals in mind, and align your organization accordingly, and continuously track the progress. The A2F Framework provides a list of metrics to track across the Program Portfolio to gauge the maturity of your overall agile adoption using quantitative data points. These metrics can also be combined with qualitative feedback if necessary.

 

Key Performance Indicators

KPI Observed Outcome Metric
Employee Engagement Improved employee satisfaction
Lower turnover
Reduced # of HR complaints
Reduced # of employee performance improvement plans (PIP)
Employee survey
HR statistics for complaints, PIPs, and turnover
Customer Satisfaction Improved Net Promoter Score
Assess competition to your service or product
Loyalty measurement
Net Promoter Score survey
Competition market data from authoritative source
Measure repurchasing products and/or services
Efficiency & Effectiveness Reduced average feature cycle time
Less delays in the value stream
Feature cycle time
Measure wait time at Team and Program Portfolio level
Learnings Continuous improvement in team and program portfolio measures Measurement of number of learnings and improvements made at the Team and Program Portfolio level every quarter and year
Time to Market More frequent releases Number of releases per quarter and year
Quality Reduced defect counts in production
Support call volume
Production defect data
Support call volume data
Market Share Acceptance Increased market share for products and services Market data from an authoritative source
Revenue Quicker return on investment (ROI)
Increased revenue growth
Profitability Ratio
Revenue growth rate (%)
Innovation The organization has a culture of innovation

Use of innovative technology in new initiatives

 

Number of new ideas tried
% of new ideas that lead to larger initiatives
# of employee days spent on independent research and ideation
# of innovative initiatives adopted through ideation and their success rate (described in revenue, outcomes generated)
# of initiatives that use new technology