People have different perceptions about what it means to be agile. The reality, however, is that each organization adopts agile at its own pace and to a different extent. There are always questions around agile. Not everything happens at once, and not everything works on the first try. The important thing is to keep your organization's goals in mind, and align your organization accordingly, and continuously track the progress. The A2F Framework provides a list of metrics to track across the Program Portfolio to gauge the maturity of your overall agile adoption using quantitative data points. These metrics can also be combined with qualitative feedback if necessary.
Key Performance Indicators
| KPI | Observed Outcome | Metric |
|---|---|---|
| Employee Engagement | Improved employee satisfaction Lower turnover Reduced # of HR complaints Reduced # of employee performance improvement plans (PIP) |
Employee survey HR statistics for complaints, PIPs, and turnover |
| Customer Satisfaction | Improved Net Promoter Score Assess competition to your service or product Loyalty measurement |
Net Promoter Score survey Competition market data from authoritative source Measure repurchasing products and/or services |
| Efficiency & Effectiveness | Reduced average feature cycle time Less delays in the value stream |
Feature cycle time Measure wait time at Team and Program Portfolio level |
| Learnings | Continuous improvement in team and program portfolio measures | Measurement of number of learnings and improvements made at the Team and Program Portfolio level every quarter and year |
| Time to Market | More frequent releases | Number of releases per quarter and year |
| Quality | Reduced defect counts in production Support call volume |
Production defect data Support call volume data |
| Market Share Acceptance | Increased market share for products and services | Market data from an authoritative source |
| Revenue | Quicker return on investment (ROI) Increased revenue growth |
Profitability Ratio Revenue growth rate (%) |
| Innovation | The organization has a culture of innovation
Use of innovative technology in new initiatives
|
Number of new ideas tried % of new ideas that lead to larger initiatives # of employee days spent on independent research and ideation # of innovative initiatives adopted through ideation and their success rate (described in revenue, outcomes generated) # of initiatives that use new technology |